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Microsoft 365 Professional – Pre-Sales, Delivery & Support (Sales & Marketing)/ 501 days ago

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Job Preference:

Soft Skills

? Excellent verbal and written communication (client-facing role)

? Leadership mindset with the ability to mentor and upskill team members

? Task ownership and strong time management

Qualification:

Job Description:

Role Summary

We are seeking a highly skilled Microsoft 365 Professional with strong communication skills to lead Pre-Sales, Migration Projects, Team Enablement, and Technical Support. This role requires deep expertise across the Microsoft 365 stack, strong client handling abilities, and the capability to deliver both strategic and hands-on value.

Key Responsibilities

???? Pre-Sales & Solutions

? Understand client pain points and propose tailored Microsoft 365 solutions.

? Present solution architectures, licensing plans, and demonstration sessions.

? Collaborate with sales and architecture teams for proposal/RFP responses.

???? Project Delivery & Team Enablement

? Lead and guide the internal team through project execution.

? Conduct hands-on training for internal teams and end users.

? Define and enforce best practices for configuration, security, and governance.

???? Migration Planning & Execution

? Plan and implement migrations from Google Workspace, legacy Exchange, and local environments.

? Utilize tools like BitTitan, MigrationWiz, or native migration tools.

? Handle user mapping, data verification, post-migration support, and documentation.

???? Technical Support (L2/L3)

? Resolve escalated issues across Exchange, SharePoint, Teams, Intune, Defender, and device policies.

? Manage support tickets, documentation, and Microsoft escalations as needed.

? Serve as a trusted advisor for clients' ongoing M365 use and optimization.

Must-Have Expertise

? Core M365 Services: Exchange Online, SharePoint Online, OneDrive, Teams, Outlook, Microsoft Planner

? Advanced Knowledge In:

? Microsoft Entra ID (Azure AD): SSO, Conditional Access, Identity Governance

? Microsoft Intune: Endpoint management, compliance, device security

? Microsoft Defender for Business: Endpoint protection and threat response

? Microsoft Purview: DLP, Information Protection, Insider Risk

? Windows 365: Cloud PC provisioning and administration

? SharePoint Services: Site design, document libraries, metadata, permissions

? Power Platform Tools: Power Automate (flows), Power BI (dashboards & reports)

? Microsoft Visio: Process mapping, diagramming integration

? Microsoft Planner: Project and task management for teams

Skills:

Good to Have

? Certifications like MS-102, SC-300, MS-500, PL-900, or related

? Experience with SMB and enterprise clients

? Familiarity with Microsoft Lighthouse or third-party M365 management tools