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NRI PRODUCT MANAGER (Sales & Marketing)/ 1015 days ago

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Job Preference:

M II / MIII

Qualification:

Job Description:

Product Manager – NRI Onboarding Journeys

Job Description:

· Responsible for NRI product onboarding journeys

· UAT and maintenance of content of client side onboarding journeys

· Ensuring all things related to NRI product from Sourcing to Settlement are function properly

· Assisting sourcing teams in query resolution.

· Capability building through training of the sourcing team on product proposition, documentation & processes

· Liaison with operations, tech, compliance, service teams to handle and resolve customer queries and issues on products

· Engaging with sales / activation teams to increase customer activations through interactions, team trainings, customer knowledge programs, etc

· Understanding competition and scale up acquisition of accounts by identifying suitable opportunities within the sourcing frame work

Requirements:

· Excellent communication, ability to drive quality interactions with high net worth NR customers

· Understanding and experience of client escalation management for NRI customers

· Act as a sounding board for gathering client and sales team feedbacks for product improvements

· Understanding of Banking channels for acquisition

· A passion for driving numbers and ability to influence parameters that impact business including process/leads/product knowledge/individual motivation/reporting, etc.

Job Location: Navi Mumbai