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Assistant Manager / Manager - CRM (Customer Relationship)/ 483 days ago

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Qualification:

Job Description:

· Will be the customer interface as the first point of contact

· Conduct the welcome call for every new customer

· Effectively handle customer feedback and complaints

· Ensure Demand calls, Follow up reminder Calls/Emails

· Highlight defaulters and other risks well on time

· Complete process on the collections to be followed and ensure weekly + Monthly target is achieved

· Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery

· Adherence as per the SOPs

· Inputs and support in preparing monthly reports MIS

· Bank approvals for the project with regards to housing loan

· Providing housing finance assistance as per customer requirements

· Execution of agreement for sale/sale deed or equivalent

· Coordinate with accounts for reconciliation and to avoid accounts related issues in Customer Care systems

· Attending customer related meetings if required.

· Having an on the ground information about projects through regular site visits.

· Facilitate complete customer documentation and formalities for condominium formation

· Maintain regular communication with the customers with regards to progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.

· Handling customer escalation and ensuring satisfactory closures at the first level.

Skills: