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Telecaller (Others - General)/ 937 days ago

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Qualification:

Job Description:

1. Contact Debtors:

· Initiate outbound calls to debtors.

· Communicate professionally and assertively to discuss outstanding debts.

· Understand debtors’ financial situations and negotiate repayment plans.

2. Debt Recovery:

· Persuasively convince debtors to settle their debts promptly.

· Follow up on payment commitments and track progress.

· Maintain accurate records of interactions and payment arrangements.

3. Problem-Solving:

· Address debtor inquiries, concerns, and disputes.

· Resolve payment-related issues and provide solutions.

4. Compliance:

· Adhere to legal and ethical guidelines while collecting debts.

· Ensure compliance with debt collection laws and regulations.

5. Reporting:

· Provide regular updates on debt recovery progress to supervisors.

· Generate reports on successful recoveries and outstanding debts.

Skills:

· Ability to handle stress and maintain professionalism.

· Empathy and patience when dealing with debtors.

· Basic knowledge of financial terms and legal aspects related to debt collection.