· Manage end-to-end coordination with customs for all freight operations.

· Establish and maintain strong relationships with clients and stakeholders.

· Provide exceptional customer service by addressing queries and resolving issues promptly.

· Collaborate with internal teams to ensure timely delivery of services.

· Monitor and report on market trends to improve operational efficiency.

· Ensure compliance with all regulatory requirements and industry standards.

· Assist in the development and implementation of operational policies and procedures.

· Responsible to handle import s & exports (Sea/Air) independently.

· Responsible to correspond / coordinate independently to importers / exporters / shippers / liners / transporters / overseas agents / statutory authorities.

· Responsible to work with international freight forwarding.

· Responsible to work with import / export software packages / word / excel / office software.

· Responsible to provide BG requirement, bond requirement – format, registration of various licenses and import / export clearance of various schemes (epcg /deec/ SEZ/STP/EOU/etc).

· Responsible to prepare / segregate documents – shipping bills / bill of entry / EDI annexure / online filing.

· Responsible to provide costing / estimation / quotation.

· Independently hand the execution of bill of lading and manifests /etc.

· Responsible to do marketing independently and close the deal with the approval from the organization and meet the committed target as given in the offer letter.

· Responsible to work with DGFT for new IEC / getting new licenses such DEEC / EPCG / etc.

· Responsible to handle Sea /air – space booking with rate confirmation, CSR reports.

· Responsible to handle Customs clearance – air / sea / ICD. Independently handle and provide daily / weekly / monthly status / statistics generation / updating shipping / delivery / transshipment / marketing prospects status.

· Responsible to find and recruit documentation and operations position as complied with organization criteria.

· Should be able to file refunds / drawback / etc. Should arrange transporters for local, within state or interstate for any kind of cargo at a very competitive rate / Follow up for payments.

· Any other job or special tasks that the company may assign from time to time.